Contact the ITS Help Desk via phone, email, live chat, and walk-in. Many Help Desk staff are students too, and they are ready to help you remove viruses, update your operating systems, and more. Students having trouble with any and all devices can get free support from the ITS Help Desk with things like software, security, and wireless. Here are some of the most popular technology resources available to you: Help Desk support Information Technology Services (ITS) offers students a variety of free services and software. Off-campus users should call the ITS Help Desk at 31 to enroll.įind additional information, instructions, and support articles at. Next, they use a computer attached to the campus network (not the attwifi network open to campus visitors) to create their Two-Step Login account profile and enroll their Two-Step device. Like all other users, students begin by downloading the free Duo Mobile app. “We encourage them to take just as much care with their academic info as they do with their private email and social media accounts.” “Many students are used to this feature from Facebook, Gmail, and other services,” Drews says. Though it’s not required, Drews would like to see every student adopt the practice. Students can choose to use Two-Step Login with ICON and MyUI. Other classroom and application security improvements include better physical protections for classroom computers and enhancing ICON resources to flag important changes to instructors. Recognizing that not all instructors have mobile phones or take them to class, the university is offering key fob token devices that generate one-time pass codes. They’ll use the same process to access MAUI and ICON, whether from the office, from home, or in the classroom. Virtually all faculty and staff are already using Two-Step Login for Employee Self Service. “At the same time, we need to establish security procedures that don’t intrude on teaching.” “We need to take special care in protecting student and academic data,” Drews says. Requiring Two-Step Login for the most sensitive academic applications and recommending its use across the board balances cyber-security best practices with user convenience. The Two-Step Login expansion follows a recent discovery that devices attached to classroom computers had surreptitiously recorded hundreds of HawkIDs and passwords. Duo Mobile is free, and enrolling a phone or other device takes only a few minutes. With the recommended Duo push notification method, users complete their logins by tapping an “approve” button in the app. The university uses Duo Security tools-including the Duo Mobile app for mobile phones and tablets-to manage Two-Step Login.
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