![]() Please contact us via to retrieve a commercial invoice which is required when exporting packages back to us. Should you require to return an item, you will need a commercial invoice for the package to be handled by DHL. You will receive a notification from us once we have processed your return.ĭo I need Customs documents when I make return from USA? ![]() You’re now done! We will process your return as soon as we receive your return package. Drop package at a FedEx drop off point or schedule a FedEx pickup.Īll other countries: DHL: DHL’s Express collection points, or arrange a pickup at DHL’s webpage UPS: UPS drop-off points. FedEx: FedEx drop off point or schedule a FedEx pickup.Ĥ. UK and US: FedEx, paperless trade returns so no need for commercial/proforma invoice. Remember to keep your receipt/package number until we have processed your return. Drop your package off at the return point. Please contact our customer service if the return label is missing in your package.ģ. Place the goods you want to return into the shipping package and affix the accompanying return label. All products should be returned in the same condition, with accompanying delivery notes and packaging, as when you received your delivery. You always have a 14-day right of return from the date you receive your goods. To return a product, you should register it digitally using the instructions contained in your order confirmation, or click HERE and enter your order number and the e-mail address that you used when placing your order. The initial freight cost will not be reimbursed. Goods travel quickly, so make sure they are tightly wrapped and secure for their journey from France to the UK.We offer free returns for all online purchases if you use our return label. Providing inaccurate values may result in additional costs, so it's essential to take precise measurements before shipping your parcel.Īnother factor to bear in mind is that your parcel must be packaged as safely as possible. You will also need to accurately measure the weight and dimensions of your parcel, as this is crucial to ensure that you are charged the correct postage fees. You can use the tool located at the top of this page to search for courier companies that offer delivery services from France to the UK. If you're sending a parcel to the UK, it's important to find a courier that can handle your specific delivery needs. Are there any other considerations for sending a parcel from France to the UK? You should also be aware of ParcelBroker’s prohibited items, to ensure that you’re not sending any materials that aren’t permitted by our shipping policy. The UK government’s page on banned items may be useful for this. Remember to check what you are planning to ship to the UK will definitely be allowed into the country before you send.
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